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Performance
Indicators
2007
Performance Quality Improvement Statement: At Diocesan Catholic Children's Home we are
committed to provide quality care and services to our clients and their
families.
Each department within the agency will exercise
best practice in carrying out the responsibilities of his/her department.
To insure that quality standards are being met, performance and target
goals will be reviewed on a quarterly basis to comply with best practice
standards.
DCCH believes in fostering a work culture that
promotes commitment to the agency’s mission and values, pride and
mutual respect among staff and encourages personal growth to ensure a
culture of excellence.
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In residential,
the average length of stay was 14 months, compared to 14 months in 2005 and
2006.
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Of the 18
discharges from our residential program, 17 were sent to less restrictive
environments.
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During the
last nine years, client surveys have reflected satisfaction with our
services. 100% of the returned surveys in 2007 have indicated favorable or
better response in overall satisfaction with the Home.
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Our adoption
program added to the continuum of services offered by the Home. We have been
able to meet this need by completing 32 adoptions so far.
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We have made
a commitment to training our staff as well as the community. We offered 45
training sessions to the community. Staff attended an average of 62 hours
of training.
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11 of 12
external reviews had above average ratings, 9/12 ratings of 96 or above.
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27% increase
in referrals for residential treatment. 193% increase in referrals for
Therapeutic Foster Care. The state continues to see us as a viable quality
treatment option for special needs children.
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Seclusions
down 40%
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AWOL down
17%
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Staff
turnover down 11%
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CSR scores
(ratings of our client records) 27% improvement-the largest in the State of
Kentucky
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