Performance Indicators 2009 Performance Quality Improvement Statement: At Diocesan Catholic Children's Home we are committed to provide quality care and services to our clients and their families. Each department within the agency will exercise best practice in carrying out the responsibilities of his/her department. To insure that quality standards are being met, performance and target goals will be reviewed on a quarterly basis to comply with best practice standards. DCCH believes in fostering a work culture that promotes commitment to the agency’s mission and values, pride and mutual respect among staff and encourages personal growth to ensure a culture of excellence. Performance Indicators Referrals-we did slightly better with a 2% increase. Occupancy rate-continues at virtual capacity with 97%. Length of stay-we have done really well here with state-mandated reductions. Reduced 25% Discharges-discharges to less restrictive placements (parents, relative, TFC, adoption) have been great. 87% of our discharges are to less restrictive environments. Medication errors-reduced by almost 39%. Staff turnover-reduced by 58%. This is one of our lowest levels since we began tracking this indicator. The State requirement for training hours is 40 for full-time and 24 for part-time with an additional 16 hours of SCM. Our full-time staff exceeded this on average by 19 hours and our part-time by 22 hours. An internal evaluation of performance is conducted quarterly. 36 standards cross every sector of our operations and include programs, HR, facilities, development, food service, board, Executive Director, apartments and recreation. We achieved 32 of these standards, for 89% success rate.